Shipping

Naturally Safe Cosmetics currently ships to the following countries:

  • Australia
  • New Zealand
  • US
  • Canada
  • Hong Kong
  • Japan
  • Singapore
  • South Korea

Exclusionsdue to customs regulations, some items are not available for international delivery. These are usually noted on the product description page – see below for further information.

Despatch times

Orders are despatched either the same day or next business day depending on the time the order is placed. We do not ship orders on Saturday, Sunday and Public Holidays.

SHIPPING WITHIN AUSTRALIA

  • STANDARD SHIPPING is FREE for orders over $50* (some location exclusions apply – see below)
  • $6.95 standard shipping for orders up to $50

(Note: $50 free shipping threshold applies to the grand total after deduction of any applicable discount/s.)

  • EXPRESS SHIPPING OPTION FOR AUSTRALIAN ORDERS - $12.95. Express Shipping orders will be shipped either the same day or next business day. There is a maximum 3 kg package limit for Express orders. Orders exceeding 3 kg when packed will be sent via Standard Post and the difference between the Standard Shipping payable (if any) and Express Post charges paid will be refunded to you. (Note: Express Shipping option may not always be available during store-wide sales and discount promotions.)

*NOTE: For rural areas of Western Australia, Northern Territory, Norfolk Is., Christmas & Cocos Is., shipping costs are weight-based and will be calculated at checkout. These may be excluded from FREE SHIPPING promotions. You can estimate your shipping costs from the shopping cart. There is no Express Shipping option for these areas. Postcodes affected are as follows:

WA COUNTRY SOUTH
6215-6700
WA COUNTRY NORTH
6701-6797
NT NEAR
0800-0802, 0804-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0873-0879, 0906-0999
NT REMOTE
0803, 0822-0827, 0852, 0854-0859, 0862-0869, 0870-0871, 0873-0879, 0906-0999
NORFOLK IS.
2898-2899
CHRISTMAS & COCOS IS.
6798-6799

Gladesville, Ryde, North Ryde & Macquarie Park areas

If you live within Gladesville, Ryde and immediate surrounding areas - please contact us and we may be able to arrange free delivery.

Estimated Delivery Times for Australian orders

Standard Shipping generally takes around 2-7 days based on your location. Delivery to remote locations may take longer. 

Express Shipping normally arrives the next business day after despatch to locations in the Express Post Network and includes Saturdays in Sydney. For more information on locations within the Express Post Network, please visit Australia PostPlease note: Under our contract with Australia Post, next business day delivery is NOT guaranteed with Express Post. We cannot refund any Express Shipping costs paid by you if we send your parcel by Express Post and Australia Post does not deliver the next business day.

RESTRICTIONS - Nail polish & polish remover, pure essential oils, products containing ethanol/alcohol

For Australian orders, parcels containing potentially flammable ingredients (perfumes, nail polish, nail polish remover, pure essential oils and products with ethanol/alcohol) must be sent by road transport and cannot be sent by Air or Express Post. If you have paid for Express Post and your order includes these items, your order will be sent by road via Standard Post and we will refund the difference between the Standard Shipping payable (if any) and the Express Shipping charges paid by you.

INTERNATIONAL SHIPPING

NOTE: INTERNATIONAL CUSTOMERS MUST PROVIDE A CONTACT PHONE NUMBER AT CHECKOUT - THIS IS A CUSTOMS REQUIREMENT. FAILURE TO PROVIDE A PHONE NUMBER MAY CAUSE A DELAY IN SHIPPING OF YOUR ORDER.

International shipping costs will be calculated at checkout based on the shipping method chosen and the total weight of the parcel. Total weight includes products plus packaging.

Estimated delivery times for international orders

  • International Standard - approximately 3-10 business days
  • International Express - approximately 2-4 business days

These are only ESTIMATED delivery times and are for deliveries between metropolitan areas of major cities. This excludes time in customs (if applicable) and may be subject to delays due to causes outside of our shipping carriers' control. Actual delivery times may be longer.

International weight restrictions

International Standard & International Express - maximum 10 kg (22.05 lbs)

Notwithstanding these weight restrictions, Naturally Safe Cosmetics reserves the right to reject any international orders that it deems are too bulky or heavy. In this instance, your order will be cancelled, you will be notified and your payment refunded.

Exclusions – Prohibited & Restricted Products

Due to Australia Post and international customs regulations, some products cannot be shipped internationally. This may include certain oils (coconut oil, essential oils) and products containing ethanol, alcohol or other flammable ingredients (nail polish/remover, perfume). Items not able to be shipped internationally will be marked as such on the product description page. If your order contains items we cannot ship internationally, we will refund you for the cost of those items.

Duties - customs & import duties

International customers are responsible for payment of any customs/import duties that may be applicable to their purchase. Please check before ordering.

GENERAL SHIPPING TERMS & CONDITIONS

Shipping Confirmation

Once your order has been despatched, you will receive an email confirming shipment, what we have sent, and the Australia Post consignment (tracking number) of the shipment. You can then track your order on the Australia Post website or by calling Australia Post customer service on +61 13 76 78. International customers may also be able to track their parcels via their national carrier's website, e.g. USPS for United States.

Multiple Shipping Addresses

Where a customer has given both a street address AND a PO Box number for their shipping address, Naturally Safe Cosmetics will send the parcel to the PO Box.

Non-Receipt of Parcel

If your parcel has not arrived within the expected time frame, you can carry out a tracking search via the Australia Post website. Missing or non-delivered parcels must be reported to us within 21 days of the date of your order (or 42 days for international orders) so that an investigation can be commenced with Australia Post.

Incorrect Address

Naturally Safe Cosmetics will not be responsible for any parcels delayed, lost or not delivered as a result of customers giving the incorrect shipping address. If a parcel is returned to Naturally Safe Cosmetics due to incorrect address and the customer wishes to have it re-sent, the customer will be responsible for paying the full shipping costs payable to Australia Post to re-send the parcel to the correct address. The customer will be advised of this amount by Naturally Safe Cosmetics and payment must be received within 7 days of notification, otherwise Naturally Safe Cosmetics will retain the parcel and process a refund for the value of the products only. The customer will not be entitled to a refund of any shipping charges paid by the customer for the original shipment. Orders that qualified for free shipping on the original shipment will have the actual shipping costs paid by Naturally Safe Cosmetics to send the original parcel deducted from the refund.

Unclaimed Parcels - Australia

Parcels that have had a "failed delivery attempt" are usually taken to a nearby post office and a note left for the recipient advising them that this is the case. Customers are responsible for collecting their parcels from the post office. Most post offices will only hold parcels for a limited time before they are returned to sender. Within Australia, you'll normally have 10 business days to collect your parcel before it is returned to sender.

Re-sending of Unclaimed Parcels - Australia

Any unclaimed parcels returned to us by our shipping carrier can only be re-sent following payment by the customer of the actual cost required to re-send the parcel, even if the original order was entitled to free shipping. The customer is not entitled to free shipping on re-sends. Where a customer paid for shipping the first time a parcel was sent, please note that the actual cost of shipping the parcel a second time may be higher than the shipping charges originally paid by the customer as Naturally Safe Cosmetics subsidises the majority of parcels despatched to our customers. Naturally Safe Cosmetics will advise the customer of the amount required to re-ship the parcel in this event. Payment of this amount must be made within 7 days.

Refunding of Unclaimed Parcels - Australia

If Naturally Safe Cosmetics has fulfilled its obligation in shipping a parcel AND there has been a failed delivery attempt resulting in the parcel being 'returned to sender' AND the customer has not arranged for payment of shipping fees to re-send the parcel within 7 days of being notified by Naturally Safe Cosmetics of the postage charges required, then a refund for the purchase will be made, subject to the following deductions:

  • Any shipping charges paid by the customer on the original purchase will be deducted from the refund or, if no shipping charges were paid by the customer on the original purchase, the actual shipping costs paid by Naturally Safe Cosmetics to send the original parcel will be deducted from the refund; AND
  • The 'return to sender' fee charged by Australia Post for unclaimed parcels sent back to Naturally Safe Cosmetics will also be deducted from the refund.

Unclaimed Parcels - International

Parcels that have had a "failed delivery attempt" may be taken to a nearby post office and a note left for the recipient advising them that this is the case. Customers are responsible for collecting their parcels from the post office. Most post offices will only hold parcels for a limited time before they are returned to sender. Check with your country's postal service or local post office to find out more information.

Re-sending of Unclaimed Parcels - International

Any unclaimed parcels returned to us by our shipping carrier will only be re-sent following payment by the customer of the actual cost required to re-send the parcel. Naturally Safe Cosmetics will advise the customer of the amount required to re-ship the parcel in this event. Payment of this amount must be made within 10 days.

Refunding of Unclaimed Parcels - International

If Naturally Safe Cosmetics has fulfilled its obligation in shipping a parcel AND there has been a failed delivery attempt resulting in the parcel being 'returned to sender' AND the customer has not arranged for payment of shipping fees to re-send the parcel within 10 days of being notified by Naturally Safe Cosmetics of the postage charges required, then a refund for the purchase will be made, subject to the following deductions:

  • The shipping charges paid by the customer on the original purchase will be deducted from the refund; and
  • The 'return to sender' fee charged by Australia Post for unclaimed parcels sent back to Naturally Safe Cosmetics will also be deducted from the refund.

Shipping Instructions Including Authority to Leave

Customers may include any relevant shipping instructions in the Order Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. You may also include specific instructions as to where the parcel is to be left. If you give an Authority to Leave but do not specify location, our shipping carriers will leave the parcel in a safe place if there is one. If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker. Parcels that have been returned to Naturally Safe Cosmetics undelivered will only be re-sent to the customer at the customer's expense. 

Whilst we are happy to pass on your delivery instructions to our shipping carriers, please note the ultimate decision regarding delivery instructions and whether or not to leave a parcel lies with the delivery person and is not within the control of Naturally Safe Cosmetics. 

Naturally Safe Cosmetics accepts no responsibility for the safety of parcels once they have been left at your premises by Australia Post or another shipping carrier, either with or without Authority to Leave.