Naturally Safe Cosmetics currently ships to the following countries:
- New Zealand
- Hong Kong
- South Korea
Exclusions: due to customs regulations, some items are not available for international delivery. These are usually noted on the product description page – see below for further information.
Orders are despatched either the same day or next business day depending on the time the order is placed. We do not ship orders on Saturday, Sunday and Public Holidays.
SHIPPING WITHIN AUSTRALIA
- STANDARD SHIPPING is FREE for orders over $50* (some location exclusions apply – see below)
- $6.95 standard shipping for orders up to $50
(Note: $50 free shipping threshold applies to the grand total after deduction of any applicable discount/s.)
- EXPRESS SHIPPING OPTION FOR AUSTRALIAN ORDERS - $12.95. Express Shipping orders will be shipped either the same day or next business day. There is a maximum 3 kg package limit for Express orders. Orders exceeding 3 kg when packed will be sent via Standard Post and the difference between the Standard Shipping payable (if any) and Express Post charges paid will be refunded to you. (Note: Express Shipping option may not always be available during store-wide sales and discount promotions.)
*NOTE: For rural areas of Western Australia, Northern Territory, Norfolk Is., Christmas & Cocos Is., shipping costs are weight-based and will be calculated at checkout. These may be excluded from FREE SHIPPING promotions. You can estimate your shipping costs from the shopping cart. There is no Express Shipping option for these areas. Postcodes affected are as follows:
WA COUNTRY SOUTH
WA COUNTRY NORTH
0800-0802, 0804-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0873-0879, 0906-0999
0803, 0822-0827, 0852, 0854-0859, 0862-0869, 0870-0871, 0873-0879, 0906-0999
CHRISTMAS & COCOS IS.
Gladesville, Ryde, North Ryde & Macquarie Park areas
If you live within Gladesville, Ryde and immediate surrounding areas - please contact us and we may be able to arrange free delivery.
Estimated Delivery Times for Australian orders
Standard Shipping generally takes around 2-7 days based on your location. Delivery to remote locations may take longer.
Express Shipping normally arrives the next business day after despatch to locations in the Express Post Network and includes Saturdays in Sydney. For more information on locations within the Express Post Network, please visit Australia Post. Please note: Under our contract with Australia Post, next business day delivery is NOT guaranteed with Express Post. We cannot refund any Express Shipping costs paid by you if we send your parcel by Express Post and Australia Post does not deliver the next business day.
RESTRICTIONS - Nail polish & polish remover, pure essential oils, products containing ethanol/alcohol
For Australian orders, parcels containing potentially flammable ingredients (perfumes, nail polish, nail polish remover, pure essential oils and products with ethanol/alcohol) must be sent by road transport and cannot be sent by Air or Express Post. If you have paid for Express Post and your order includes these items, your order will be sent by road via Standard Post and we will refund the difference between the Standard Shipping payable (if any) and the Express Shipping charges paid by you.
NOTE: INTERNATIONAL CUSTOMERS MUST PROVIDE A CONTACT PHONE NUMBER AT CHECKOUT - THIS IS A CUSTOMS REQUIREMENT. FAILURE TO PROVIDE A PHONE NUMBER MAY CAUSE A DELAY IN SHIPPING OF YOUR ORDER.
International shipping costs will be calculated at checkout based on the shipping method chosen and the total weight of the parcel. Total weight includes products plus packaging.
Estimated delivery times for international orders
- International Economy - approximately 10+ business days
(Economy is perfect for when 'how much' is more important than 'how long' - it is cheaper but can take up to 30 days.)
ALSO NOTE: THERE IS NO TRACKING AVAILABLE FOR INTERNATIONAL ECONOMY SHIPPING.
- International Standard - approximately 3-10 business days
- International Express - approximately 2-4 business days
These are only ESTIMATED delivery times and are for deliveries between metropolitan areas of major cities. This excludes time in customs (if applicable) and may be subject to delays due to causes outside of our shipping carriers' control. Actual delivery times may be longer.
International weight restrictions
International Economy - maximum 2 kg (4.04 lbs)
International Standard & International Express - maximum 10 kg (22.05 lbs)
Notwithstanding these weight restrictions, Naturally Safe Cosmetics reserves the right to reject any international orders that it deems are too bulky or heavy. In this instance, your order will be cancelled, you will be notified and your payment refunded.
Exclusions – Prohibited & Restricted Products
Due to Australia Post and international customs regulations, some products cannot be shipped internationally. This may include certain oils (coconut oil, essential oils) and products containing ethanol, alcohol or other flammable ingredients (nail polish/remover, perfume). Items not able to be shipped internationally will be marked as such on the product description page. If your order contains items we cannot ship internationally, we will refund you for the cost of those items.
Duties - customs & import duties
International customers are responsible for payment of any customs/import duties that may be applicable to their purchase. Please check before ordering.
GENERAL SHIPPING TERMS & CONDITIONS
Once your order has been despatched, you will receive an email confirming shipment, what we have sent, and the Australia Post consignment (tracking number) of the shipment. You can then track your order on the Australia Post website or by calling Australia Post customer service on +61 13 76 78.
Multiple Shipping Addresses
Where a customer has given both a street address AND a PO Box number for their shipping address, Naturally Safe Cosmetics will send the parcel to the PO Box.
Non-Receipt of Parcel
If your parcel has not arrived within the expected time frame, you can carry out a tracking search via the Australia Post website. Missing or non-delivered parcels must be reported to us within 21 days of the date of your order (or 42 days for international orders) so that an investigation can be commenced with Australia Post.
Naturally Safe Cosmetics will not be responsible for any parcels delayed, lost or not delivered as a result of customers giving the incorrect shipping address. If a parcel is returned to Naturally Safe Cosmetics due to incorrect address and the customer wishes to have it re-sent, the customer will be responsible for paying the full shipping costs payable to Australia Post to re-send the parcel to the correct address. The customer will be advised of this amount by Naturally Safe Cosmetics and payment must be received within 7 days of notification, otherwise Naturally Safe Cosmetics will retain the parcel and process a refund for the value of the products only. The customer will not be entitled to a refund of any shipping charges paid by the customer for the original shipment. Orders that qualified for free shipping on the original shipment will have the actual shipping costs paid by Naturally Safe Cosmetics to send the original parcel deducted from the refund.
Any unclaimed parcels returned to us by our shipping carrier can only be re-sent following payment by the customer of the actual cost required to re-send the parcel, even if the original order was entitled to free shipping. The customer is not entitled to free shipping on re-sends. Please also note that the actual cost of re-shipping the parcel may be higher than the shipping charges original paid by the customer as Naturally Safe Cosmetics subsidises the majority of parcels despatched to our customers. Naturally Safe Cosmetics will advise the customer of the amount required to re-ship the parcel in this event. If re-delivery is not arranged and paid for by the customer within 7 days of being notified of the postage charges required, then a refund for the goods purchased will be made, subject to the following deductions:
- Shipping charges paid by the customer for the original shipment will be deducted from the refund as Naturally Safe Cosmetics fulfilled its obligation in shipping the parcel.
- For orders that qualified for free shipping on the original shipment, the actual shipping costs paid by Naturally Safe Cosmetics to send the original parcel will be deducted from the refund.
- The Return to Sender fee charged by Australia Post for unclaimed parcels sent back to Naturally Safe Cosmetics will also be deducted from the refund - as at 12 March 2019, this is set at $10.30 (Australia orders only).
If you have no intention of claiming your parcel, or you have a habit of late night 'drunk buying', please do not shop at Naturally Safe Cosmetics. :-)
Shipping Instructions Including Authority to Leave
Customers may include any relevant shipping instructions in the Order Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. You may also include specific instructions as to where the parcel is to be left. If you give an Authority to Leave but do not specify location, our shipping carriers will leave the parcel in a safe place if there is one. If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker. Parcels that have been returned to Naturally Safe Cosmetics undelivered will only be re-sent to the customer at the customer's expense.
Whilst we are happy to pass on your delivery instructions to our shipping carriers, please note the ultimate decision regarding delivery instructions and whether or not to leave a parcel lies with the delivery person and is not within the control of Naturally Safe Cosmetics.
Naturally Safe Cosmetics accepts no responsibility for the safety of parcels once they have been left at your premises by Australia Post or another shipping carrier, either with or without Authority to Leave.