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FAQ

How can I contact Naturally Safe Cosmetics?

You can send us a message by clicking on the 'Contact Us' link under Customer Care at the bottom on this page.

How do I know if an item is in stock?

If you are able to order an item, then it is in stock.

How will I know if my order has gone through?

An order confirmation and 'thank you' message will appear on the checkout page when your order has been successfully placed. Shortly after placing your order online, you will also receive email confirmation of your order including your order number - unless the email address you entered is invalid and the purchase confirmation bounces back to us. Contact us if you're concerned about not receiving an email purchase confirmation.

Will I receive a paper invoice?

No. In an effort to reduce paper waste, we are no longer providing a printed invoice with your order. You will receive an email confirmation of your order once it has been placed. This will include all the details of your purchase. If you require a printed invoice, let us know in the comments box at checkout and we'll include one.

What is your Shipping Policy?

See our Shipping Information page for more information.

What is your Refund Policy?

See our Returns & Refunds page.

What do I do if there is an error or omission with my order?

If there is an error with your order (e.g. wrong item or incorrect quantities), please notify Naturally Safe Cosmetics immediately so that arrangements can be made to rectify the error. If the error was made by Naturally Safe Cosmetics, then any postage costs associated with returning, exchanging or re-sending products will be borne by Naturally Safe Cosmetics. Naturally Safe Cosmetics will only accept return of incorrectly sent products if they are unused and in still their original packaging. See our Returns & Refunds page for more information.

What type of payments do you accept?

  • PayPal
  • Credit/Debit Card
    • Visa
    • Mastercard
    • American Express

Our secure payment gateway service offers privacy with encrypted data for protection of your personal and card details. Credit card transactions are processed securely by our merchant provider and Naturally Safe Cosmetics does not have access to your complete credit card details.

If you have any problems or questions regarding payment, you can contact us via the link in the footer section of our store.

Are your products cruelty free?

To our knowledge, all of the brands we stock are cruelty free and do not test on animals.

Are your products safe for pregnant women?

Naturally Safe Cosmetics are not medical professionals. We recommend pregnant women check the listed ingredients for products and seek the advice of their obstetrician/doctor/health care professional before using any of the products on this website. Any advice on this website relating to the suitability or otherwise of individual products for pregnant women is taken from manufacturer information and should not be relied upon solely when making purchase decisions.

What packaging do you use?

As much as possible, we try to use recyclable/recycled/biodegradable materials when packing orders. Our white packing peanuts are made from cornstarch and completely non-toxic, biodegradable, compostable and recyclable. They even dissolve in water! Our bubble wrap is biodegradable and recyclable. We also re-use and re-purpose a lot of the packing materials we receive from our stock suppliers. Some of it is not what we would choose but at least it's being re-used. As you can appreciate, products in glass packaging and other delicate items require extra packing materials to ensure they are not broken during transit. We encourage you to re-use or recycle the packing materials you receive too, wherever possible.

How do I know if a product is certified organic?

Certified organic products will have an identifying certification logo printed on the packaging.

Do you show both good & bad reviews on your website?

We publish all genuine reviews received, whether positive or negative. We want your honest opinion on the products we sell. Please do take the time to submit product reviews so we can get your feedback and other customers can find out which products people do and don't like.