ALL ORDERS PLACED AFTER 11:30 AM (SYDNEY TIME) ON WEDNESDAY, 22 NOVEMBER 2023, WILL BE SHIPPED FROM WEDNESDAY, 29 NOVEMBER 2023, WHEN WE COME BACK FROM OUR BREAK
Updated 6 November 2023
Flat Rate Shipping & Handling Fees (based on order value):
The $99 free shipping threshold applies to the products subtotal only and does not include shipping charges. If your order subtotal drops below $99 after a discount is applied, then shipping charges will be added.
- Maximum 3kg weight (packed) limit for Express Post – if you pay for Express Post and your order exceeds 3kg, it will be sent via Standard Post and a refund for the difference between Express charges paid and Standard charges payable (if any) will be given
- Express Shipping dates not guaranteed - while Express Post items are given priority, Australia Post DOES NOT guarantee next day delivery or delivery by a specific date with its eParcel Express Post service - there will be no refund of shipping charges if Australia Post does not deliver by the expected date
- Express Post option may not be offered during certain sales and promotions
RESTRICTIONS TO EXPRESS SHIPPING
Nail polish & polish remover, perfume, pure essential oils, insect repellents, as well as products containing ethanol/alcohol (e.g. hand sanitiser) cannot be sent by air and must go by road transport. Please choose Standard Post for these items. If you pay for Express Post and your order includes these items, your order will be sent by road via Standard Post and we will refund the difference between the Express Shipping fees paid by you and the Standard Shipping fees payable (if any).
Customers are not entitled to a refund/partial refund of shipping charges where Naturally Safe Cosmetics chooses to send small items (e.g. sample sachets) by way of letter instead of parcel.
No refund of shipping fees will be payable where multiple separate orders are placed and subsequently combined by us at the time of despatch. By completing each purchase at checkout, the customer agrees to be bound by all of the charges associated with each purchase, including the shipping charges. If you are not happy with the shipping charges quoted at checkout, do not complete the purchase.
Processing & Despatch Times:
Orders received by 11:30 a.m. (Sydney time) are usually despatched the same day - if not, then the next day. Orders are despatched Monday to Friday (excluding Public Holidays). Despatch times may be longer during peak holiday periods like Easter and Christmas.
General Shipping Terms & Conditions:
Upon despatch, an email will be sent to you confirming shipment and advising your tracking number. You can track your order on the Australia Post website or by calling Australia Post customer service on +61 13 76 78.
We can ship to PO Boxes. If you provide both a street address AND a PO Box number for your shipping address, we will ship to the PO Box.
If your parcel has not arrived within the expected time frame, you can carry out a tracking search via the Australia Post website. Missing or non-delivered parcels must be reported to us within 21 days of despatch of your order so that an investigation can be commenced with Australia Post.
Naturally Safe Cosmetics cannot provide refunds or replacements for delayed parcels once those items are in the hands of Australia Post - whatever the cause. Unless and until items are officially declared lost by Australia Post, the customer will be required to wait for receipt of their parcel.
Naturally Safe Cosmetics will not be responsible for any parcels delayed, lost or not delivered as a result of customers giving the incorrect shipping address, a failed delivery attempt or parcels unclaimed by the customer after notification to collect from post office
PARCELS RETURNED TO SENDER
Australia Post charges us a fee for each parcel that is returned to us due to non-delivery because of incorrect address or non-collection from the post office. Please ensure you enter your correct delivery address. Items returned to sender (that's us) will be refunded, minus:
- any shipping fees we paid on your behalf (e.g. if you received free shipping on your purchase); and
- a "Return to Sender" fee of $12.50
SHIPPING INSTRUCTIONS INCLUDING AUTHORITY TO LEAVE
Customers may include any relevant shipping instructions in the Order Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. Please be specific as to where the parcel is to be left. If you give an Authority to Leave but do not specify location, our shipping carriers will leave the parcel in a safe place, if there is one. If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker. Whilst we are happy to pass on your delivery instructions, the ultimate decision regarding delivery instructions and whether or not to leave a parcel lies with the delivery person. Naturally Safe Cosmetics accepts no responsibility for the safety of parcels once they have been left at your premises either with or without Authority to Leave.