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Shipping Info - International

Updated 15 January 2021

Delivery delays are still occurring due to the impacts of COVID-19, including health & safety regulations, record volumes on online orders, fewer passenger flights and international factors. In particular:

  • 22 December 2020 - deliveries to the USA may be delayed due to heightened COVID-19 restrictions, high parcel volumes and severe snowstorms on the US East Coast. 

NOTE: International customers must provide a valid contact phone number - this is a customs requirement. Orders will not be shipped without a phone number.

Naturally Safe Cosmetics currently ships to the following international destinations. All parcels are sent via the International Express Service at this time as space on flights is still limited and Express parcels will be given priority over Standard parcels by air carriers. Estimated* delivery times are set out below. Updated delivery times and Coronavirus impacts can be found on the Australia Post international delivery information page:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

  • New Zealand (6-12 business days)*
  • United States (7-15 business days)* - no signature on delivery due to government restrictions
  • Canada (10-20 business days)*
  • Hong Kong (4-9 business days)* - no signature on delivery due to government restrictions
  • Japan (4-12 business days)*
  • Korea, Republic of (6-14 business days)* - no signature on delivery due to government restrictions
  • Singapore (3-6 business days)* - no signature on delivery due to government restrictions

*Australia Post ESTIMATED delivery times are for deliveries between metropolitan areas of major cities. This excludes time in customs (if applicable) and may be subject to delays due to causes outside of our shipping carriers' control. Actual delivery times may be longer. As per Australia Post request, please leave a minimum of 10 business days after the estimated delivery time indicated to raise queries on parcels not received. 

Despatch times

We aim to despatch all orders placed by 11:00 a.m. (AEDT) on the same day. Otherwise they will be despatched the next business day. We do not ship orders on Saturday, Sunday and Public Holidays. Despatch times may be slightly longer during annual holiday periods like Easter and Christmas.

Coronavirus - at this stage we are still despatching parcels either the same or next business day.

                                              

INTERNATIONAL SHIPPING & HANDLING FEES

INTERNATIONAL STANDARD –

    • Calculated at checkout (estimate in shopping cart) – based on weight of parcel

INTERNATIONAL EXPRESS –

    • Calculated at checkout (estimate in shopping cart) – based on weight of parcel

International weight restrictions - maximum 10 kg (22.05 lbs) for both International Standard & International Express - notwithstanding these weight restrictions, Naturally Safe Cosmetics reserves the right to reject any international orders that it deems are too bulky or heavy. In this instance, your order will be cancelled, you will be notified and your payment refunded.


Exclusions – Prohibited & Restricted Products

Due to Australia Post and international customs regulations, some products cannot be shipped internationally. This may include certain oils (coconut oil, essential oils), products containing ethanol, alcohol or other flammable ingredients (nail polish/remover, perfume) and dietary supplements. Items not able to be shipped internationally will be marked as such on the product description page. If your order contains items we cannot ship internationally, we will refund you the amount paid for those items.


Duties & taxes - customs & import duties

International customers are responsible for payment of any customs/import duties and/or taxes that may be applicable to their purchase. Please check before ordering.


GENERAL SHIPPING TERMS & CONDITIONS

Shipping Confirmation

Upon despatch of your order, you will be sent email confirmation with the Australia Post tracking number. You can then track your order on the Australia Post website here:

https://auspost.com.au/mypost/track/#/search

Non-Receipt of Parcel

If your parcel has not arrived within the expected time frame, you are initially requested to carry out a tracking search via the Australia Post website using the link above. Missing or non-delivered parcels must be reported to us within 42 days of despatch so that an investigation can be commenced with Australia Post.

Returned Parcels - International

Parcels returned to Naturally Safe Cosmetics due to incorrect address, failed delivery attempt or simply unclaimed will be refunded, subject to the following deductions:

  1. the original shipping fees paid by the purchaser; and
  2. the ‘return to sender’ fee charged to Naturally Safe Cosmetics for return of the parcel to Australia

Shipping Instructions Including Authority to Leave

You may include any relevant shipping instructions in the Order Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. Please make your instructions specific as to the location where the parcel is to be left. Whilst we are happy to pass on your delivery instructions, the ultimate decision regarding delivery instructions and whether or not to leave a parcel lies with the local shipper carrier and the delivery person and is not within the control of Naturally Safe Cosmetics. Naturally Safe Cosmetics accepts no responsibility for the loss of parcels that have been left at your premises either with or without Authority to Leave.