null

COVID-19

Updated: 25 September 2020

Naturally Safe Cosmetics continues to operate as normal and most orders are being despatched either the same or next business day. We continue to practice protective measures to help prevent the spread of the virus and ensure that our team remains healthy.

Deliveries - Australia

Domestic delivery times continue to be impacted by COVID-19, in some cases quite significantly. This is particular so for parcel deliveries to Victoria where there are Stage 4 Lockdown restrictions. Australia Post delivery times are being impacted due to:

  1. The reduction in air freight capacity.
  2. The big increase in parcel volumes due to increased online shopping.
  3. The workforce capacity restraints due to hygiene and social distancing requirements within their network.

If you are waiting for a parcel, you can track your delivery through parcel trackingthe chatbot and the MyPost App.

Australia Post have implemented social distancing measures, both in store and for home deliveries. Unless you give an Authority to Leave, you will still be required to be at home to accept delivery but Australia Post has implemented contactless parcel deliveries where a signature is no longer required.

Please visit the Australia Post website for more information on the impact of Coronavirus on domestic deliveries.

Note: Naturally Safe Cosmetics will not provide refunds or replacements for parcels that are still in transit, or with a delivery status of "DELAYED", regardless of the delay period. IF YOU ARE NOT PREPARED TO WAIT FOR YOUR PARCEL, PLEASE DO NOT ORDER. 

Deliveries - International

Naturally Safe Cosmetics has now resumed shipping to the following countries:

  • New Zealand
  • USA
  • Canada
  • Hong Kong
  • Japan
  • Singapore

Due to limited services, we are only offering Express Shipping to the above locations for the time being as this is the most reliable services and shipping providers will give priority to Express items. COVID-19 is impacting delivery times for international parcels, sometimes significantly.

Note: Naturally Safe Cosmetics will not provide refunds or replacements where international parcels are still in transit, or with a delivery status of "DELAYED", regardless of the delay period. IF YOU ARE NOT PREPARED TO WAIT FOR YOUR PARCEL, PLEASE DO NOT ORDER. 

PLEASE SEE OUR SHIPPING INFORMATION PAGES (BELOW) FOR MORE DETAILED DELIVERY INFORMATION.

Best wishes to everyone and stay safe.