COVID-19

Update: 22 March 2020

The Australian Federal and State Governments are moving to shut down non-essential services in the wake of the Coronavirus pandemic. Home delivery services have been deemed essential which means Naturally Safe Cosmetics will continue to operate and send out your online orders as usual.

We have instituted protective measures to help contain the spread of the virus and ensure that our team remains healthy.

We have seen an increased demand for our products over the last few weeks and are incredibly busy processing and preparing orders for shipment. Please be aware that there may be slight delays in getting your orders out the door. We are also monitoring the purchase of ‘in demand’ products in an effort to help reduce panic buying and ensure that all of our customers are able to get what they need. Please only buy what you need. We do not offer returns, exchanges or refunds for change of mind.

We use Australia Post for all of our deliveries and you may also experience minor delays due to the sheer volume of people ordering online at the current time.

Australia Post have advised that all parcels will no longer require a signature for delivery or collection. Someone will still need to be present at the residence otherwise standard delivery procedures apply. You can, of course, still request that your parcel be left at your premises by giving us an Authority to Leave in the Order Comments box at checkout, specifying the preferred place to leave your parcel.

Best wishes to everyone and stay safe.