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When Andalou Naturals Suffered a Hiccup

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Andalou Naturals is a best-selling US brand specialising in organic skin care, hair care and body care, with a focus on harnessing the best ingredients from nature to produce effective products that benefit both people and our environment.

Andalou Naturals Organic Skin Care

Andalou Naturals were the first beauty brand to have all of their products Non-GMO Project Verified and ingredient transparency is very important to them. Their website discloses all ingredients used in their products and clearly defines from where those ingredients are derived.

In April 2017, Andalou Naturals reformulated many of their products which resulted in some (not all) now including silicone based ingredients. The reaction from consumers (and stockists) was pretty swift and Andalou Naturals have since acknowledged that, while many respected ingredient databases and authorities support the use of silicone based ingredients in natural formulas, their passionate consumers had made it clear that they were not happy with the inclusion of the new ingredients. When we contacted Andalou Naturals personally, they confirmed that they had listened to their fans and were in the process of reformulating again, with the intention of removing the new ingredients. They told us that they viewed the whole episode as a mere hiccup in an otherwise steady course and, personally, I would have to agree with that assessment. We all make mistakes and Andalou Naturals told us that they had learned a great deal from the experience.

Which brings us to our store and our stance on all of this. When we first heard about the formula changes we, too, were concerned and decided to withdraw the affected products from our website pending reformulation. Following that action, to say that we were inundated with requests from Andalou Naturals fans to reinstate the products, would be an understatement! Quite a few customers have told us that the Andalou Naturals products are the only ones they can use on their skin and they were desperate for us to get them back in stock. This was particularly so for the 1000 Roses Sensitive Skin range.

Naturally Safe Cosmetics has now made the decision to reinstate the Andalou Naturals products previously stocked. We’ve made this decision based on 3 factors:

  1. After doing some research, we have found that, overall, the Andalou Naturals products have still got a very good rating on the EWG Skin Deep Cosmetics Safety Database.
  2. In our interactions with our customers, where we pointed out our concerns about the ingredients in question and why we were not entirely happy with them, the overwhelming majority of people acknowledged what we were saying but still begged us to re-stock the items.
  3. The current formulations are only temporary because the good people at Andalou Naturals are currently working to remove the ‘offending’ ingredients which were added back in April this year.

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