Please do not return any item without contacting us first.
Damaged/faulty items
If you receive an item that is damaged or faulty, please contact Naturally Safe Cosmetics within 7 days of receipt of your order to arrange a refund or replacement. In these circumstances, please follow the returns procedure** below.
Order errors or omissions on the part of Naturally Safe Cosmetics
If you find an error or omission with your order on the part of Naturally Safe Cosmetics, please contact us within 7 days of receipt of your order so we can make arrangements to correct the error or omission.
Customer error, change of mind or not to customer's liking
Please choose carefully. We do not generally offer a return or exchange if you purchase the wrong product or simply change your mind. We also do not offer a return or exchange where a product is simply not to your liking after you have opened and sampled it. In these circumstances, you might consider gifting the product to someone who may appreciate it.
Postage costs not refundable
If Naturally Safe Cosmetics, at its discretion, agrees to a return or exchange in a case that does not involve faulty products or an error or omission on its part, the return postage must be paid by the customer. In addition, the customer will not be entitled to a refund of any postage charges paid by the customer on their original order.
Any postage costs associated with sending out replacement items will also be the responsibility of the customer. The customer is not entitled to free shipping on any re-sends even if they received free shipping on the original purchase. In this case, the customer will be advised by Naturally Safe Cosmetics of the amount they need to pay for Naturally Safe Cosmetics to send the replacement parcel - this may be greater than the shipping charges advertised on our store and/or the shipping charges paid by the customer on the original shipment (if any), as most shipping costs are subsidised by Naturally Safe Cosmetics.
Order cancellation requests - merchant fees deducted
Where are customer requests that their order be cancelled and refunded before it is shipped, we reserve the right to deduct from the refund any merchant processing fees incurred by us (which are non-refundable to us) in relation to both the original order and/or the refund. This applies to all forms of payment: credit/debit card, PayPal and Afterpay.
Order refund requests - merchant fees deducted
Where Naturally Safe Cosmetics approves a refund in a case that does not involve faulty products or an error or omission on its part, we reserve the right to deduct from the refund any merchant processing fees incurred by us (which are non-refundable to us) in relation to both the original order and/or the refund. This applies to all forms of payment: credit/debit card, PayPal and Afterpay.
**Procedure for returns/exchanges in case of order error/omissions by Naturally Safe Cosmetics and damaged/faulty items - CONTACT US FIRST:
- If there is an error with your order on the part of Naturally Safe Cosmetics, or you have received a damaged/faulty item, please contact us within 7 days of receipt of your parcel to advise of the problem with your order or product.
- For damaged items, please email us a photo - send to info@naturallysafe.com.au
- Where Naturally Safe Cosmetics has agreed to accept return of an incorrect or faulty/damaged item, then that item must be returned to us within 7 days of authority and instructions being given by us to return the item. If you do not return an item/s within 30 days of approval being given and arrangements made with us, then the return approval is deemed to be withdrawn and we will no longer accept the return.
- Please do not return any item/s without first making prior arrangements with Naturally Safe Cosmetics.
- All goods to be exchanged/refunded must be returned in their original state, i.e. unused and in their original packaging.
- Naturally Safe Cosmetics accepts no responsibility for damage or loss to items after they have been delivered or left at the customer's delivery address by Australia Post.
Any approved refunds will be issued in the same form as the original payment.
For international refunds, please note that the amount refunded may differ from the amount originally paid due to the daily fluctuations in international currency exchange rates. The refund amount will be subject to the exchange rate applicable at the date of refund.